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Chapter 6. Task Analysis


Section 6.1. Setting the Stage
Once data have been collected in the field, you will need a way to make sense of the


data, and to share it in a meaningful way with others. Completing a task analysis can be
extremely helpful in accomplishing both of these goals. Taking the time to package your
data into a task analysis format is an effective way of systematically identifying any
assumptions being held, or any gaps in your own understanding.


Section 6.2. What is Task Analysis
A task analysis is a data documentation and analysis tool used to document the


specific tasks of a process, a workflow, according to its constituent steps. Task analysis
essentially decomposes an activity into smaller steps to analyze the sequence, conditions
and performance criteria for completing a task.


Many frameworks and approaches to task analysis exist, with a comprehensive
review included in Kirwan and Ainsworth 1992 [31]. Observational, interview, focus group,
and survey data can all serve as inputs for a task analysis. The output of a task analysis is
usually a diagram and/or a description of the individual steps required to carry out a
workflow or process to complete a defined goal. In turn, this diagram often becomes an
input for other human factors methods like heuristic analysis, usability testing, HFFMEA, or
HFRCA.


Section 6.3. Why use Task Analysis
A task analysis is an excellent way to consolidate data from multiple sources, such as


through observations, or interviews, focus groups, and surveys, and can serve as a
framework for linking artefacts and photographs collected in the field to specific parts of
the processes related to the technology being studied. Organizing your data in this way will
help you to identify any gaps or uncertainties in your knowledge to ensure you have a clear
understanding of the work that is being undertaken by staff.


Completing a task analysis will encourage the biomedical technology professional
to:


• Systematically think through the actions and thought processes required of a
subject in order for them to achieve a defined goal.


• Consider the boundaries of the defined workflow or process, and the
relationships among different tasks.


• Define the scope of a system, process or problem.




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• Think about the order in which tasks are completed, the required and
available information at each task step, and how a subject proceeds from one
task to the next to achieve their overall goal.


• Identify the conditions (knowledge, tools, etc.) and performance criteria for
successfully completing each task step and the ultimate task goal.



In the context of health technology safety, the goal of a task analysis is to assess whether
the demands being placed on the users of a technology are within the normal range of
human capabilities, and if there are risks (human factors or other) associated with any of
the tasks that can be mitigated. All the tasks described above will support the biomedical
engineering professional in developing recommendations for task design/redesign and
developing more effective procedures and instructions for use. They will also serve as the
backbone for further human factors evaluation methods.


In addition to serving as input for other human factors methods, the output of a task
analysis is helpful for communicating your understanding of the system to others. Often
when processes are displayed step by step, as in a task analysis, even those intimately
familiar with the documented process are surprised at just how many discrete steps are
involved. A task analysis can be a catalyst for simplifying a workflow or process because
when viewed diagrammatically, you may see entire branches or sections of the diagram
that are not required to achieve the system goal. Thus, task analysis can help you to identify
opportunities to optimize how work goals are achieved, with the ultimate aim of providing
safer and more efficient care.


From the biomedical technology professionals’ perspective, completing a task
analysis will be helpful for:


• Consolidating, and organizing data from observations, interviews, focus
groups, and surveys


• Highlighting any gaps in your understanding of a workflow or process that
require further data collection in the field


• Making complex healthcare processes, workflows, and user interactions with
technologies more understandable by breaking them down into smaller,
more manageable parts


• Informing other human factors methods like heuristic analysis, usability
testing, HFFMEA, and HFRCA


Section 6.4. When to Use Task Analysis
After you have collected observational, and interview, focus group, and/or survey


data from the field, it can be consolidated, organized, and documented using a task analysis.
The output of a task analysis can be an excellent communication and collaboration tool, so




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if you would like to share your data with others, or get confirmation or clarification about
what you learned in the field, this form of documentation and analysis is highly
recommended. A task analysis should be completed prior to conducting an HFFMEA, HFRCA,
and if desired, prior to a heuristic analysis or usability test.


Section 6.5. In Preparation for a Task Analysis
In preparation for a task analysis, the biomedical technology professional should


spend time observing in the field (Chapter 4) to collect data that will serve as the basis for
the task analysis. If applicable, interviews, focus groups, and/or survey should also be
completed to serve as additional data sources (Chapter 5).


Once data have been collected it is a good idea to revisit the objectives of the project
to get you thinking about the purpose and scope of your task analysis. Next, a framework
should be chosen. There are several task analysis frameworks available, and the one you
choose will depend on the purpose of doing a task analysis. Of note are the Decision-Action
Diagram, or Activity Diagram; Hierarchical Task Analysis (HTA); Cognitive Task Analysis;
Critical Incident Technique; and Link Analysis, A comprehensive review of the various task
analysis frameworks are included in Kirwan and Ainsworth 1992 [31].


For the purposes of this book a single task analysis framework will be presented:
the process flow diagram. The process flow diagram is likely to be the most useful task
analysis framework for a biomedical technology professional because it is a flexible means
of describing a wide range of workflows and processes. Typically, process flow diagrams
are comprised of standardized shapes and arrows that represent tasks, and the flow
between tasks, respectively. They provide a means of documenting actions, decisions,
information flow and activities. In terms of notation for a process flow diagram, the Unified
Modeling Language (UML) 2.0 is recommended because unlike most other notations, this
graphical language allows the analyst to document activities occurring in parallel, which is
a common occurrence in healthcare. An example of the output of a process diagram is
shown in Figure 9.




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Figure 9. Example of a process flow diagram


In preparation for creating a process flow diagram, you will need to have access to
the data collected in the field, including any notes, photographs and other artefacts, and
either a large piece of paper and a pencil, or a computer program with diagramming
capability. In terms of computer programs there are several options available, ranging from
open source to professional suites. When selecting a computer program for your task
analysis, ensure it can be used to create flowcharts. A program with a UML library is ideal
because it allows you to easily drag and drop the boxes and arrows needed to represent the
elements of a process flow diagram.


Section 6.6. Completing a Task Analysis
The first step when creating a process flow diagram is to define the goal and scope


of the workflow or process being considered. Outlining the goal of the workflow will ensure
the diagram covers the process of interest, especially when a process spans multiple
clinical areas, and defining the scope of the workflow will provide the boundaries of the




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diagram. In the case of the example in Figure 9, the process goal is administering
chemotherapy using an ambulatory infusion pump, and the process scope ranges from
gathering supplies for chemotherapy mixing to the patient’s medication infusing. Tasks
that occur upstream and downstream of this scope (e.g., preparing chemotherapy order
and discontinuing the pump after the medication is infused) are not included in the task
analysis and are therefore not shown on the process flow diagram.


Determining what constitutes a task takes a bit of practice. One way to consider
tasks is to think of them as a subject/verb/noun grouping. Essentially who does what
action with/on what object. For example, a nurse(subject) draws the diluent (verb) from the
vial (noun). Some people may find it helpful to create a list of tasks in a tabular format
before moving to a process flow diagram. Figure 10 provides an example of what a task
table could look like.




Figure 10. Tabular list of tasks and subtasks that help to organize information prior to
creating a process flow diagram.


Each of the graphical symbols of a process flow diagram are described in this section
and shown in Figure 11. The starting point of the process flow diagram is the “initial node”:
a box representing the first task in the process. From here, subsequent task steps are
documented in boxes joined with arrows that indicate the sequence of the
actions/decisions/information flow associated with the process goal and within the
defined process scope. A “fork” and “join” are used in combination to indicate activities that
may occur at the same time or in any order, with the stipulation that all activities must be
completed before moving beyond the join. A “decision point” is indicated with a diamond,
where only one of the available paths will be followed. To determine which path to follow




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at a decision point, “decision criteria” are included to show the conditions under which that
path should be taken. When either an elapsed time, or time to initiate an action is relevant,
a “passing time” symbol is used. A “swim lane” is used to separate tasks that take place
either in different clinical areas, or that are done by different people. Lastly, a “final node” is
used to indicate the end of the process scope being diagrammed.




Figure 11. Process flow diagram with defined symbol types


As you work through adding nodes to the process flow diagram, refer to the data
collected through your observations, or interviews, focus groups and surveys. If there is
uncertainty surrounding a task step, it is important to make note of this and then to
conduct targeted data collection activities to resolve the uncertainty and reflect the
findings on the process flow diagram. Creating a process flow diagram is an iterative
process, and it is normal to make a first draft of the diagram, to have gaps and questions
about the process, and then to gather additional information to support an accurate
diagram. One of the main challenges when creating a process flow diagram is knowing how
much detail to include (see Section 6.8 Limitations of Task Analysis). To assist in creating a




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diagram at an appropriate level of detail keep in mind the purpose and resources available
for the task analysis. Asking the question “does this task or sub-task fall within the defined
goal and scope for this workflow” is another means of helping you to determine whether a
task or subtask should be included.


Section 6.7. What to do with a Completed Task Analysis
A completed task analysis is required as an input to other human factors methods


such as HFFMEA, HFRCA. It may also be used to help inform a heuristic analysis or usability
test. Even if no further human factors analyses are to be conducted, a task analysis on its
own can be an invaluable analysis and communication tool, especially to understand a
process and to illustrate the complexity of a process to others. It can also inform
development of procedures to compensate for poor design and is used to develop new
processes when changing workflow or moving to a new building or workspace. Being able
to see how different clinical units interface with one another adds a new and useful
perspective.


Section 6.8. Limitations of Task Analysis
Although task analysis can be an extremely useful exercise, there are some


limitations and common pitfalls to be aware of.


Section 6.8.1. The Time Investment Required
A task analysis is an iterative undertaking that requires several rounds of editing


and updating as stakeholders review and provide feedback, based on their perspectives. It
is important to include stakeholders who are involved in the process being documented as
reviewers of your analysis and ask them to provide feedback to ensure your documentation
is as accurate as possible. With practice, you will become more efficient at documenting
and describing workflows or processes based on the data you have collected in the field.


Section 6.8.2. Knowing What Data to Include
A common pitfall when conducting a task analysis is knowing what data to include


in the diagram or process description, both in terms of which content to include, and how
detailed to be. This determination will partially depend on the content of the data you have
to work with, as well as the goals of the task analysis, and project itself. Usually, actions that
can be considered “constant” in that they would be required of any person in that role to
achieve the defined goal, should be included in the task analysis. Actions that can be
considered “context specific”, in that the subject you observed did something that was not
related to the defined goal, should generally not be included in the task analysis. Figure 12
includes an example for further clarification.




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A nurse is preparing to administer chemotherapy to a patient using an ambulatory infusion
pump, and you observe her do the following:


• Pick up the chemo from the pharmacy
• Talk with a nurse about another patient
• Take the chemo to the patient
• Verify the five rights of medication administration
• Answer a patient’s question about side effects
• Check the patency of the patient’s access site
• Program the infusion pump by entering the volume to be infused and the dose rate
• Connect to the patient
• Start the infusion
• Undo the clamp on the tubing set


You would want to include the following tasks in your task analysis:


• Pick up the chemo from the pharmacy
• Take the chemo to the patient
• Verify the five rights of medication administration
• Check the patency of the patient’s access site
• Program the infusion pump by entering the volume to be infused and the dose rate
• Connect to the patient
• Start the infusion
• Undo the clamp on the tubing set


And you would want to exclude the following tasks from your task analysis:


• Talk with a nurse about another patient
• Answer a patient’s question about side effects


The context specific tasks (talk with a nurse about another patient and answer a patient’s
question about side effects) should not be included in your task analysis because they do
not directly lead to the process goal, of administering chemotherapy to a patient using an
ambulatory infusion pump and thus would not have to be carried out by every person in
this role.


Figure 12. Deciding what data to include as part of a task analysis


In terms of the level of detail to include, this will mostly depend on the purpose of
the task analysis and the resources available. The larger the scope and more detailed the
task analysis, the longer it will take to document. Not including enough detail in a task
analysis, however, can lead to making assumptions about the process and a failure to




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identify potentially problematic tasks, as well as possible opportunities for making
improvements.


Section 6.8.3. Failing to Document the Actual Process
Another common pitfall with task analysis is failing to document the actual process


followed by users of the technology, and documenting the ideal process instead. In
healthcare it is common for work practices to change over time as a result of external time
and cost pressures as well as changes to other components of the environment, and this
means that people become creative and look for shortcuts, workarounds and new ways of
accomplishing their goals. When a task analysis is completed for the ideal workflow or
process, it often fails to capture the actual tasks that are being done, and it will not be an
accurate, or useful description of what is truly happening in the field. A task analysis of the
ideal process also limits its usefulness as an input for other human factors methods.


Additionally, there is often variability in how tasks are performed and this too needs
be to captured in the task analysis.


For this reason it is extremely important to collect data using observations in the
field rather than assuming staff are operating according to a policy or protocol. Although
unintentional, it is common for people to describe what they do differently than how it is
done in reality, because of limitations on memory and attention and cognitive biases
(Chapter 3), and so interview, focus group, and survey data, although important, should
always be supported by observational data prior to conducting a task analysis.


Section 6.9. Additional Task Analysis Resources
Articles:


" Human factors in anaesthetic practice: insights from a task analysis.
British Journal of Anaesthesia 100 (3): 333–43 (2008)
http://bja.oxfordjournals.org/content/100/3/333.full.pdf


" Vasilakis, C., Lecnzarowicz, D., Lee, C., Application of unified modelling
language (UML) to the modelling of health care systems: An introduction
and literature survey. International Journal of Healthcare Information
Systems and Informatics, 3(4), 39-52 (2008)


White Papers:


" Embrey D, Task Analysis Techniques. 2000. Human Reliability Associates
Ltd. Available at:
http://www.cwsvt.com/Conference/Functional%20Assessment/Task%2
0Analysis%20Techniques.pdf




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Book Chapters:


• Fowler M, UML distilled third edition: A brief guide to the standard object
modeling language: Chapter 1, Introduction. Third Edition ed., pp 1-16.
Addison-Wesley, 2004


Books:


" Kirwan B, Ainsworth LK. A Guide to Task Analysis. London: Taylor &
Francis, 1992





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