Microsoft Word - PPM

Printer  Repair  and  Troubleshooting  

Description  #   Textbox   Explanation  
1   Begin:  Printer  (general)   Begin  troubleshooting  process  for  a  work  order  for  Printer  (general)  
2   Is  the  device  casing  free  from  external  damage?   Scan  the  exterior  of  the  device  for  any  dents,  damage  or  debris.  Damage  to  the  exterior  can  be  indicative  of  more  severe  internal  damage.  
3   Clean  exterior  of  dirt  and  debris.  Verify  that  any  dents  do  not  impact  inner  functionality   Devices  operate  best  when  uninhibited  by  dirt  and  debris.  See  BTA  skills  for  Mechanical  Cleaning  and  Mechanical  Casing.  
4   Are  all  cables  and  plugs  free  from  nicks,  cuts  and  damage?   Damage  to  wires  can  inhibit  transfer  of  electrical  signal  throughout  device.  
5   Repair  and  replace  cables  and  plugs  as  necessary   See  BTA  skills  for  Electrical  Simple  connections  and  Power  Supply.  
6   Verify  all  plugs  and  cables  are  fully  connected   Plugs  and  cables  should  fit  firmly  in  their  ports.  Oftentimes  a  loose  cable  can  hamper  proper  electrical  functionality.  For  more  in  depth  information,  see  BTA  skills  on  Electrical  Simple  Connectors.  
7   Does  device  power-­‐on?   Signs  of  a  device  that  is  “on”  include  but  are  not  limited  to  lights  and  sounds.  
8   Does  device  receive  power  from  monitor?   For  some  medical  applications,  printers  receive  power  from  the  monitor  or  larger  device  to  which  they  are  connected,  instead  of  from  a  battery  or  an  A/C  line  or  fuse.  
9   Unplug  power  and  monitor-­‐connecting  cables  for  10  seconds   Unplug  all  cables  from  printer.  Power  cords  should  also  be  unplugged  from  the  wall.  
10   Check  and  troubleshoot  monitor  power  source   See  flowchart  for  Power  Supply  and  BTA  skills  for  Power  Supply.  
11   Replace  or  repair  A/C  line  as  necessary   See  BTA  skills  for  Electrical  Simple  Connections  and  Electrical  Simple  Fabrication.  
12   Firmly  re-­‐connect  cables   Plugs  and  cables  should  fit  firmly  in  their  ports.  Oftentimes  a  loose  cable  can  hamper  proper  electrical  functionality.  For  more  in  depth  information,  see  BTA  skills  on  Electrical  Simple  Connectors.  

13   Does  device  power-­‐on?   Signs  of  a  device  that  is  “on”  include  but  are  not  limited  to  lights  and  sounds.  
14   Troubleshoot  power  supply   See  flowchart  for  Power  Supply  and  BTA  skills  for  Power  Supply.  
15   Do  device  or  monitor  display  error  messages?   Many  devices  have  built  in  mechanisms  that  trigger  error  message  displays  upon  malfunction  of  the  device.  
16   Is  there  sufficient  paper  in  tray(s)?   Lack  of  paper,  or  paper  of  an  improper  size  or  thickness,  can  cause  jams  or  the  burn  out  of  internal  parts.  
17   Replace  paper   Make  sure  to  pay  attention  to  size,  thickness  and  surface  finish  that  matches  either  the  device  or  its  settings.  
18   Does  device  display  “off-­‐line”?   An  “off-­‐line”  error  message  may  not  be  accompanied  by  appropriate  on-­‐screen  instructions.  
19   Follow  on-­‐screen  instructions   Devices  with  well-­‐designed  error  messages  will  usually  also  provide  step-­‐by-­‐step  on-­‐screen  instructions  for  repair.  
20   Power-­‐off,  disconnect  monitor  and  power  cables,  and  wait  15  seconds.  Reconnect  and  power-­‐on   An  “off-­‐line”  error  message  may  not  be  accompanied  by  appropriate  on-­‐screen  instructions.  The  problem    can  usually  be  solved  by  re-­‐setting  all  connections  as  described  in  this  step.  
21   Is  there  a  paper  jam?   Paper  jams  can  be  obvious  or  discrete.  They  occur  when  paper  is  improperly  fed  through  the  printer.  Even  the  smallest  of  scraps  of  paper  can  lead  to  a  jam.  
22   Press  “Cancel”  or  “Stop  job”  and  gently  pull  out  jammed  paper   It  is  important  that  the  device  stop  trying  to  print  before  the  paper  is  removed.  When  removing  paper,  also  keep  an  eye  out  for  misalignment  in  the  gears  or  other  internal  components,  that  may  have  caused  the  paper  to  jam  in  the  first  place.  
23   Make  sure  trays  and  doors  are  completely  shut   Sometimes  the  printer  will  not  function  because  all  of  its  openings  are  not  properly  closed.  To  troubleshoot  more  in  depth,  see  BTA  skills  for  Mechanical  Casing.  
24   Re-­‐send  print  job   To  test  if  printer  is  functional  without  restarting  troubleshooting  process,  cancel  all  print  jobs  and  

re-­‐send  the  most  recent.  
25   Is  output  blurry  or  discolored?   A  blurry  or  discolored  output  appears  like  an  image  out  of  focus.  
26   Replace  ink  cartridge   A  blurry  or  discolored  output  indicates  that  the  printer  itself  is  working  properly,  but  that  there  is  an  issue  with  the  ink.  
27   Device  is  ready   Device  is  ready  for  use.  


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